Terms and Conditions

PAYMENT POLICY

Deposit

We require a 10% deposit of the total upon booking confirmation.

10% deposit is non refundable, it is and administrative fee to secure the booking and proceed with personalisation, reservations and arrangements on the client’s behalf.

Payment should be made via bank transfer or with a credit card (Visa or MasterCard).

Final Payment

The balance of tour payment is due 30 days prior to the tour start date.

In case reservation is made less than 30 days in advance, we require final full payment 100% upon booking confirmation.

Failure to receive the remainder of your trip balance by the due date will be considered a cancellation.

CANCELLATION/ REFUND POLICIES

All cancellations must be made in writing.

Our cancellation fees are next:

• More than 30 days before the tour starts full refund minus 10% as administration fee.
• 30 to 16 days before the tour starts, cancellation charge is 25% of the tour cost.
• 15 days to 8 days before the tour starts, cancellation charge is 50% of the tour cost.
• 7 days or less before the tour starts, cancellation charge is 100% of the tour cost.
• For Non-shows cancellation charge is 100% of the tour cost.
• Cancellation terms may change on the type of tours and suppliers special conditions and it will be confirmed upon reservation.
• No refunds will be issued due to late arrival / early departure / unused portion of a tour.

Please note that travel insurance, medical insurance and cancellation insurance are not included in our tours. We highly recommend that you have travel and medical insurance and that you book a cancellation ‘Cancel for any reason’ insurance to protect yourselves against any eventuality that may cause you to cancel your holiday.

Disability, food allergies, special dietary requirements or any special needs requiring any form of special assistance must be reported to us at the time of booking.